A blog that I'm a big fan of is The Text Message, a blog written by processing and reference archivists at the National Archives. In it, the authors often try to relate available research collections to current events. So for instance, a recent post was about hurricane related records.
To me, one of the best things about this blog is that many of the writers are processing archivists. In other words, it is written by folks who are not traditionally involved in outreach and engagement efforts. It is a good example of David Ferriero's efforts to make NARA a more service-oriented organization. I saw him speak a couple of months ago, and my biggest takeaway from his talk is that in order to provide good customer service, archives and special collections can no longer have just a small portion of their staff who work with the general public; all employees should be service and outreach oriented. Letting behind-the-scenes staff engage with the public through social media is an interesting way of implementing this.
No comments:
Post a Comment